Order Cancellations
We apologize, but we are unable to cancel orders once they have been placed due to the speed in which our warehouse processes orders. We are happy to accept your return once you receive your items. Please consult our return policy. The exception to this is if you are informed that you have items on backorder. We will be happy to cancel any backorder provided the items have not yet shipped.

All cancellations require confirmation from our customer service department at 800-952-7785. We must tell you that the order has been cancelled. Orders shipped and refused by the customer will still be charged shipping charges. Orders which have already been submitted to our embroidery company cannot be canceled. Orders which have already reached our distribution center cannot be canceled. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our normal return procedures.

Thank you.