Choose Option Below

1. Return

2. Exchange

3. Defective Items

4. Order Cancellation

Send All Returns to:
Medwear Direct - Returns
881 Sneath Lane, Suite 112
San Bruno, CA 94066-2412

DO NOT SEND BACK TO THE MANUFACTURER

Return Policy*
Our customers have a 30 day return policy upon delivery. If you are not satisfied with our products for any reason return them for a refund*, less shipping charges. All original tags and packaging must be returned to receive credit. Items received without the original tags and packaging will not receive credit (zero).

*Items must not be worn or washed.

*All original tags and packaging must be returned or no credit will be issued.

*Shipping charges are not refundable for all purchases.

*Embroidered and Altered items are NOT RETURNABLE, EXCHANGEABLE, or REFUNDABLE.

How To Return an item
Simply return the item or items to the address below at YOUR expense, please include a copy of your sales receipt. NO authorization is needed. We will refund your purchase, less shipping charges. NO restock fees and your refund will be credited back to the source of payment.

Send Returns to:
Medwear Direct - Returns
881 Sneath Lane, Suite 112
San Bruno, CA 94066-2412

We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Medwear Direct will NOT receive credit for the return.

The customer is responsible for all freight charges associated with the return, exchange, and reorder.

Defects in Workmanship
Defects in workmanship will be replaced at our expense. e-mail within 21 days from receipt of your order. (Be sure to include the order number, item, and your name.)

Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by fax, e-mail, or phone within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)

Order Cancellations
We apologize, but we are unable to cancel orders once they have been placed due to the speed in which our warehouse processes orders. We are happy to accept your return once you receive your items. Please consult our return policy. The exception to this is if you are informed that you have items on backorder. We will be happy to cancel any backorder provided the items have not yet shipped.

All cancellations require confirmation from our customer service department. We must tell you that the order has been cancelled. Orders shipped and refused by the customer will still be charged shipping charges. Orders which have already been submitted to our embroidery company cannot be canceled. Orders which have already reached our distribution center cannot be canceled. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our normal return procedures.