Send All Returns to:
Medwear Direct - Returns
881 Sneath Lane, Suite 112
San Bruno, CA 94066-2412
DO NOT SEND BACK TO THE MANUFACTURER
Return Policy*
Our customers have a 14 day return policy upon delivery. If you are not satisfied with our products for any reason return them for a refund*, less shipping charges. All original tags and packaging must be returned to receive credit. Items received without the original tags and packaging will not receive credit (zero).
Returns*
Simply return the item or items to the address below at YOUR expense, please include a copy of your sales receipt. We will refund your purchase, less shipping charges. NO restock fees. Your refund will be credited back to the source of payment.
*Shipping charges are not refundable for all purchases. Customer is also responsible for the cost of return shipping.
Exchanges*
Simply return the item or items to the address below at YOUR expense, please include a copy of your sales receipt. Tell us what you want it replaced with. Your exchange will be returned to you at OUR expense.
Note:
We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Sullivan Uniform or Medwear Direct
will NOT receive credit for the return or exchange
Defects in Workmanship
Defects in workmanship will be replaced at our expense. e-mail within 14 days from receipt of your order. (Be sure to include the order number, item, and your name.)
Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by fax, e-mail, or phone within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Order Cancellations
We apologize, but we are unable to cancel orders once they have been placed due to the speed in which our warehouse processes orders. We are happy to accept your return once you receive your items. Please consult our return policy above. The exception to this is if you are informed that you have items on backorder. We will be happy to cancel any backorder provided the items have not yet shipped.
All cancellations require confirmation from our customer service department. We must tell you that the order has been cancelled. Orders shipped and refused by the customer will still be charged shipping charges. Orders which have already been submitted to our embroidery company cannot be canceled. Orders which have already reached our distribution center cannot be canceled. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our normal return procedures.
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